Avantech QMS

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Why Avantech-QMS

 

    Possibility of complete integration of Avantech-QMS queue management system into any informational system– software is open-code type and is easily integrated in other application solutions e.g. Customer Relation Management or Digital Signage applications. There is no need for additional software licenses from other vendors for legal work of the system.

     Every clerk can at same time serve more than one type of services with different level of priorities.

     VIP client functionalitywhich allows VIP clients to get special quality of service (e.g. service without waiting in queue). Identification of clients is done via following cards:

a.      Credit/Debit card (Visa, Master, Diners, American Express…),

b.      Chip ID card,

c.      Avantech-QMS priority service card used by clerks in order to serve some clients with higher priority (e.g. pregnant women, mothers with small children, handicap persons etc.):

Avantech-QMS priority service card

d.      Loyalty card.

Client who is recognized as VIP client is supposed to identify himself/herself by inserting his/her payment card or identification card with chip into card reader in the ticket dispenser. After the identification, Avantech-QMS sends via web service to the information system of the investor following encrypted information: IBAN number of the payment (in case that client was identified by the payment card) or ID card number (in case that client was identified by the ID card with chip). Based on that information, the information system of investor (e.g. Customer Relation Management application) replies to Avantech-QMS following:

·     information about the client’s VIP status (VIP level of quality of service);

·     commercial message on the language that client selected (bitmap or text) – Note: the received commercial

      message will be printed at the bottom of the ticket;

·     URL link of the web page that will be presented as “embedded” window on the Avantech-QMS screen of the screen when

      the identified client is called to be served. This embedded web page could be e.g. a questioner made by the CRM or ID

      card of the client etc. (Note: if the text message is sent instead the URL, the text will be shown instead the “embedded”

      window).

Only one device is used in order to read payment and chip ID cards. One reading device cannot confuse client where to insert his/her payment or chip ID card and it reduce the “hardware points of possible failure” to the minimum. It is important to say that there is real possibility that client can forget his/her payment card or chip ID card in the reader and because of that Avantech-QMS does not allows client to get the ticket before hi/she takes his payment card or chip ID card out the reader. The process of client/reading device interaction is given on following diagram:

VIP recognition work flow diagram

(Description of reading of payment cards and chip ID cards)

          Avantech-QMS system contains also audio system with several audio inputs (one auto talk-off) which means that quiet ambient music can be played from any PC in the institution. If the client does not show on the counter after his number is called, clerk can press the function button for audio roll call of the client which automatically silences the ambient music and the speakers distribute the message similar to this: "Client L156, counter P12":

“Client” “L” “one hundred fifty six” “counter” “P” “twelve”

As you can see the numbers are generated as whole number instead to be read cipher by cipher like it is done by competitor’s systems (“Client” →“L” →“one” →“five” →“six” →“counter” →“P” →“one” →“two”). Generation of audio messages based on whole number reading instead cipher by cipher reading considerably shortens message duration and makes it much more clear for the clients.

The sound system is modulated so it can be transmitted to longer distances via standardized Ethernet cables, without problems usually generated by electrical 220VAC cables (harmonics on 50Hz usually create irritating buzzing in the speakers).

Language of the auto-generated message is the one selected by the client – note: as of now, the audio files are available in Serbian, English, Croatian and Hungarian language (included in the installation). The language templates for other language can be easily prepared for any other language without any additional cost.

   

Avantech-QMS installation in Municipality of Zemun, Serbia

     Entire hardware and software is designed and produced by Avantech Electronics. This offers endless opportunities to adjust the system according the investor’s functional and esthetic request;

     Any clerk in any time can by using its web browser to remotely print the ticket for the client on the ticket dispenser. That means that clerk instead the client can select the type of service on his/her PC and after that the ticket is printer on the ticket dispenser;

   

     Avantech-QMS system is independent from DHCP server and regular web browser is used for the communication with the system(this significantly simplifies maintenance of the system, i.e. there is no need for the presence of employees from the IT sector to connect additional PC workstation to the system). System works both with dynamic and static IP addresses, therefore the investor is not forced to use certain IP address plan;

     In order to communicate with Avantech-QMS no software beside web browser is needed to be installed on the PC workstations. Any installation of executive code on the PC workstation could implicate the problems with software companies who developed and installed other applications such as front office application, banking core application etc. Namely, software companies almost always insist in contracts that any software besides authorized software (such as Microsoft products, Adobe, Java, etc) is not supposed to be installed on PC work station without written permission, otherwise software manufacturer cannot guarantee for the proper work of the application;

     The Avantech-QMS is based on the incremental logic. The system administrator defines which range the numbers for certain types of services is given: e.g. "service type 1" can have range of numbers 0000-9999, "service type 2" range of numbers P000-P999, "service type 3" range of numbers C000-C999 etc... This way, the client can plan his/her time, since there is clear incremental logic i.e. after P031, whatever happens, comes P032,then P033 etc.

     All menus and tickets can be written in any alphabet (Latin, Cyrillic, Arabic, Chinese, Farsi…) and can include the following as well:

-       Logo in graphic format,

-       Name of the selected type of service,

-       List of working places/counters/offices currently working on selected type of service (if the clerk changes the type of

        service or goes on break, this working place is no longer printed on the ticket),

-       Range of numbers from which the numbers are issued for selected type of service,

-       Time and date the ticket was issued, number of clients waiting in that queue to be served,

-       Optional approximate estimation of waiting time;

-       Optional commercial /advertisement message in bitmap or in textual format.

     Ticket dispenser is portable and movable(it contains steel weights, so it cannot be easily knocked down) and has leveling legs so that the investor can move it later on if there is need for it.

     All Avantech-QMS hardware elements beside sound speakers are connected via standard RJ-45 UTP/FTP connectors, which make installation much easier.

     Sliding system in the ticket dispenser that make easy pull out the printer out of the ticket dispenser in case of paper jam(all the printers have Anti-Jam system and protection that stops the ticket from being pulled until it is completely printed – if the printer does not have this type of protection, printing mechanism is malfunctioning when tickets are pulled while being printed).

     All cables are physically protected, so in case they are accidentally pulled from info-desk/ticket dispenser the hardware elements are not damaged.

     Very reasonable price compared to other competitive products!

     Etc...

Avantech Electronics doo is Serbian company working on development of applied electronic systems and is the leader in production and implementation of queue management systems in the region. Avantech-QMS hardware/software is technically equipped to adjust web architecture, i.e. each informational system can communicate with Avantech-QMS queue management system via web service (e.g. "get" and "post" URL requests).

Avantech-QMS system was made under the open code license, so the investor can modify it and adjust it according to his/her needs, or remodels it if necessary. Web architecture gives the multilingual option which is of crucial importance for multilingual communities (ticket with the number and automatic audio message on the speakers is generated in the language selected by the client).

 

   

Avantech-QMS installation in Serbian Agency for Business Registrations

 

    

Avantech-QMS installation in Municipality of New Belgrade

 

 

Avantech-QMS installation in Čačanska banka

 

    

 

 

                                         Avantech-QMS installations in police stations and in the National employment service 

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