Avantech QMS

Home Products QMS Description of the System

Description of the System

1.

Info kiosk

 

              

 

1.1 Avantech AVT-INFM19 info kiosk:
-  Monitor 19" TFT 8ms, 300cd/m2,600:1,160/160 1024/768;
-  Touch Screen display - Acoustic Sound Wave Anti Vandal technology;
-  Intel® Desktop Board D945GCLF2/D945GCLF2D with integrated Intel® Atom™ processor
  • Mini-ITX /micro-ATX compatible (6.75 inches by 6.75 inches [171.45 millimeters by 171.45 millimeters])
  • Integrated Intel® Atom™ processor 330 with a 533 MHz system bus
  • One 240-pin DDR2 SDRAM Dual Inline Memory Module (DIMM) sockets, Support for DDR2 533/667 MHz DIMMs, Support for up to 2 GBΣ of system memory;
  • Intel® 945GC Express Chipset and Intel® I/O Controller Hub 7 (ICH7);
  • Realtek* ALC662 audio codec (5.1 channel HD audio);
  • Intel® Graphics Media Accelerator 950 and optional S-video output support;
  • SMSC* LPC47M997 based Legacy I/O controller for serial, parallel, and PS/2* ports;
  • 10/100/1000 Mbps LAN subsystem using the Realtek* LAN adapter device;
  • Eight USB 2.0 ports, Two Serial SATA ports (3.0 GB/s), One parallel ATA IDE interface with UDMA 33 and ATA-66/100 support, One serial port, One parallel port, PS/2* keyboard and mouse ports;
-  HDD ATA 7200 160GB 1600JB 8MB
-  RAM DDR +1GB 400MHz;
-  Integrated UPS;
-  Comes with Linux  (free of charge) or Windows OS (separately charged);
-  Steel, silver-grey RAL 9006, or different upon request, smooth spray finish;

1.2

 

 

Verifone Artema modular POS terminal:
- 32-bit RISC processor;
-  Hybrid chip and magnetic stripe reader

(ISO 7816, ISO 7811, 3 tracks)

- 3 control LEDs in front metal bezel

- Anti-vandal metal bezel

- Card locking, landing contacts

- Shutter to prevent foreign body insertion

- Emergency power-fail card release

- 2 SAM connectors

- 2 x RS-232 interfaces

- USB 2.0 (full speed) slave

 

1.3

 http://www.zebra.com/content/zebra/us/en/products-services/printers/printer-type/kiosk/kr200-series/_jcr_content/mainpar/productfamily.img.teaser.png

Thermal printer Custom VKP80II RS232+USB 24V or Zebra KR203:
- paper width: 60 - 82.5mm;
- fast speed of printing: 220mm/sec;
- Full Status Monitor Driver;

- Linux drivers;

- Anti vandal protection

1.4

 

A4/A5/US Letter thermal printer Custom KPM210-216 HU or Zebra TTP 8000:
- compact design;
- A5/A4/US letter paper size;
- RS232 and USB;
- ejecting/retracting;
- 200/300 dpi printing resolution;
- status monitor;
- Dot Damage prevention

- Anti vandal protection

1.5

FS-3920DN

 

Kyocera FS-3920DN A4 Mono Laser Printer with sliding system that helps pull out the printer in case of paper jam:

- Paper format: A4, A5, A6, B5, Letter, Legal, Custom (70 x 148 – 216 x 356 mm)  (back side paper out mouth which makes easy loading of the paper into the printer);;

- Printing resolution: monochrome1200 dpi

- Printing speed: 40 pages in minute;

- Duty cycle: Max. 200,000 pages per month;

- Duty cycle: Max. average 25,000 pages per month;

- duplex printing;

- processor: 400 MHz;

- Memory: 128MB (max 1,152MB);

- Warm-up time: Approx. 17 seconds or less from power on;

- Dimensions (W x D x H): 382 mm x 394 mm x 320 mm.

1.6

Picture 1

 

MagTek IntelliStripe 65 manual-insert card reader:
- Reads Magnetic stripe and smart cards;

- EMV L1 4.1 certified;

- Optional contactless read capability;

- Open bottom for debris fall out;

- USB and RS-232 interfaces on board;

- Optional entry gate, card latch, metal bezel and SAM socket.

1.7

 

MagTek IntelliStripe 320 motorized card reader:

- Hybrid Reader;

- EMV L1 4.1 certified;

- Fast and smooth motorized card transport;

- Dual RS-232 & USB interfaces;

- 3 Track Magstripe Reader per ISO 7810, 7811;

- EMV L1 4.1 - ISO 7816 approved Smart Card interface;

- Support for many popular memory cards;

- On-board SAM slot;

- Dual-Color Red/Green status LED;

- Single voltage (12 VDC) operation;

- Power-Fail Card Eject (optional);

- Front Bezel Debris Gate (optional);

- Contactless Card (optional);

- Flat or Extended bezel options;

- RoHS compliant

1.8

Custom Inox/Alu keyboard ZT599B-100(ZT599B) with trackball mouse

1.9

A4 scanner Custom PCSCAN4:
- High speed scanner: 350mm/sec

- Barcode reading capability

- USB interface

- Automatically scanning sheets from 70mm

   width up to full page A4

- 200 dpi resolution

- Friendly use inspection

1.10

Innovative technology NV200 NV200 bank note validator with change functionality

 

 

2.

Ticket dispenser with touch screen

 

                 

 

2.1

 

Avantech AVT-P2-TCH Touch Screen ticket dispenser:
- with web server and QMS application (OS Linux fedora 32b);
-17'' touch screen display;
- 80mm professional thermal printer;
- easy pull printer out of the chases (sliding system) needed for e.g. paper jam situation;
- central 12V DC voltage supply for displays and terminal units;
- modulation of signal from sound card in order to minimize noise generation in twisted copper pairs (up to 1km length of cable immune to nx50Hz 220VAC noise);
- 3 x RJ-45 connectors on back side (1 for Ethernet, 2 for RJ-45 serial connections);
- Ticket issuing counter is portable;
All menus and tickets can be written in any alphabet (Latin, Cyrillic, Arabic, Chinese, Farsi…) and can include the following as well:

- Logo in graphic format,

- Name of the selected type of service,

- List of working places/counters/offices currently working on selected type of service (if the clerk changes the type of service or goes on break, this working place is no longer printed on the ticket),

- Range of numbers from which the numbers are issued for selected type of service,

- Time and date the ticket was issued, number of clients waiting in that queue to be served,

- Optional approximate estimation of waiting time;

- Optional commercial /advertisement message in bitmap or in textual format.

2.2

Picture 1

MagTek IntelliStripe 65 manual-insert card reader:
- Reads Magnetic stripe and smart cards;

- EMV L1 4.1 certified;

- Optional contactless read capability;

- Open bottom for debris fall out;

- USB and RS-232 interfaces on board;

- Optional entry gate, card latch, metal bezel and SAM socket.
3.

Ticket dispenser without touch screen

 

       

 

3.1

Avantech AVT-P2-NT ticket dispenser without touch screen:
- with web server and QMS application (OS Linux fedora 32b);
- micro PC motherboard;
- 80mm professional thermal printer;
- easy pull printer out of the chases (sliding system) needed for e.g. paper jam situation;
- central 12V DC voltage supply for displays and terminal units;
- modulation of signal from sound card in order to minimize noise generation in twisted copper pairs (up to 1km length of cable immune to nx50Hz 220VAC noise);
- 3 x RJ-45 connectors on back side (1 for Ethernet, 2 for RJ-45 serial connections);
- 5 anti-vandal buttons with 5 diodes for signalization of button activity;
- The names of type of services could be easily printed on regular a4 laser printer by using provided MS Word template;
All menus and tickets can be written in any alphabet (Latin, Cyrillic, Arabic, Chinese, Farsi…) and can include the following as well:

- Logo in graphic format,

- Name of the selected type of service,

- List of working places/counters/offices currently working on selected type of service (if the clerk changes the type of service or goes on break, this working place is no longer printed on the ticket),

- Range of numbers from which the numbers are issued for selected type of service,

- Time and date the ticket was issued, number of clients waiting in that queue to be served,

- Optional approximate estimation of waiting time;

- Optional commercial /advertisement message in bitmap or in textual format.

3.2

Picture 1

 

MagTek IntelliStripe 65 manual-insert card reader:
- Reads Magnetic stripe and smart cards;

- EMV L1 4.1 certified;

- Optional contactless read capability;

- Open bottom for debris fall out;

- USB and RS-232 interfaces on board;

- Optional entry gate, card latch, metal bezel and SAM socket.

3.3

Custom Q1 POS 80mm thermal printer with cabel (USB/RS232) and SBC controller

3.4

Custom X Kube ETH POS 80mm thermal printer with Ethernet connection
4.

Central display

 

 

4.1

Avantech AVT-DV3three-lines central display:

- aluminum front frame;

- anti-glare Plexiglas on front side;

- height of LED digits: 87,4mm;

- dimension:  width = 606mm, height = 498mm, depth = 42mm;

- different colors for signalization of queue numbers and name/position of counters. 

4.2

Avantech AVT-DV2two-lines central display:

- aluminum front frame;

- anti-glare Plexiglas on front side;

- height of LED digits: 87,4mm;

- dimension:  width = 606mm, height = 361mm, depth = 42mm;

- different colors for signalization of queue numbers and name/position of counters

4.3

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Avantech AVT-DV1one-line central display:

- aluminum front frame;

- anti-glare Plexiglas on front side;

- height of LED digits: 87,4mm

- dimension:  width = 606mm, height = 224mm, depth = 42mm;

- different colors for signalization of queue numbers and name/position of counters.
5. Counter display
 

 

5.1

Avantech AVT-DM1counter display:

- aluminum front frame;

- anti-glare Plexiglas on front side;

- height of LED digits: 87,4mm;

- dimension:  width = 447mm, height = 165mm, depth = 42mm;

5.2

Avantech AVT-N9 stainless girder Hmax=90cm /Ø26mm (rotation option of display 360° around its vertical axis)
6.

Hardware unit

 

Salterska kutija nova verzija

6.1

 

Avantech AVT-T3counter terminal:
- plastic case;

- visible name/queue number of working place;

- visible employee’s username;

- visible current type of service with possibility for the employee to change it independently if needed;

- visible information on the number of clients currently waiting to be served for the type of service that employee is in charge of as well as number of working places corresponding to that kind of service at that  moment;
- an option for calling the next client;

- an option for taking a break;
- an option for directing/forwarding the clients;

- an option for calling the client by the automatic generated voice that will include the number and place of service in case of no show after the display call;

- visible client within  the service place including  the information on time spent to be served and the time when the client’s processing started;

- an option to connect the counter terminal with any of the displays without installing additional software in order to show the number of the client receiving the service.

7. Virtuelni terminal – prozivni
 

7.1

 

Avantech AVT-SLlicense for using Avantech QMS system via Ethernet network (per PC):

 

- visible name/queue number of working place

- visible employee’s username;

- visible current type of service with possibility for the employee to change it independently if needed;

- visible information on the number of clients currently waiting to be served for the type of service that employee is in charge of as well as number of working places corresponding to that kind of service at that  moment;
- an option of roll calling the next client;

- an option of taking a pause;
- an option of directing/forwarding the clients;
- an option for calling the client by the automatic generated voice that will include the number and place of service in case of no show after the display call;

- visible client within  the service place including  the information on time spent to be served and the time when the client’s processing started;
- information about necessity of changing the paper in  printer;

- in order to protect the client’s information system of computers the employees are using for queue management system it’s forbidden to install not any of additional software, which would be used for interaction with controlling queue system (type of document  *.exe, *.com, *.msi, *.opl, *ocx, *.dll, *.bat, and it isn’t allowed using the ActiveX control) with a purpose of calling the clients, following the statistics and other operations related with queue management system;
- the system is in function in systems where all of the computers, except the server ones, dynamically get IP addresses, staying completely independent from client’s DHCP server, in other words in cases of changing employee’s computers MAC addresses it’s not implicated not any of settings on DHPC server;
- an option to connect the counter terminal with any of the displays without installing additional software in order to show the number of the client receiving the service.

8. Audio/sound system with Auto Talk Off
 

 

8.1

Koka slike za Gorana 046

Avantech AVT-X4 amplifier of minimum 100W sinus power with balanced speaker entry for automatic turning down of the music in case of automatic client call including D/A conversion.

8.2

zvucnici

Avantech AVT-V1 high ohm wall mounted/embedded speakers of minimum 10W sinus power (with installation) – an option with speakers built into the ceiling is available

8.3

 

Avantech AVT-G1 electronic gong

8.4

 

Avantech AVT-AR converter AUX->RJ45 (the amplitude up to 1000m): serving for modulated sound transmission from the computer sound card, from where is performing playing the music from the speaker
9. Distribution boxes for connecting the system elements
 

 

9.1

Koka slike za Gorana 048

Avantech AVT-HN8RS-485 hub 8/16 ports  (used for connecting the displays and terminal units via star network) with 12 V supply (19'' RACK mountable)

9.2

 

Avantech AVT-K4 junction RS485 box
10. PC computer with 19'' TFT display
 

 

10.1

 

PC computer (Linux Fedora 32 distribution) with 19'' display (Note: needed only when there is no other computers for the administration of Avantech-QMS)
11.

QMS server (only  for situation where QMS server application is not installed on the ticket dispenser)

 

 

11.1

 

Avantech AVT-SW central computer with statistics and controlling software based on Open Source technology (MySQL + Fedora + Apache web server...) – comment: any kind of additional licenses aren’t necessary for the system functioning
12. Single Board Computer for displaying web pages generated from QMS server
 

 

12.1

Avantech PCMMB with Ethernet connection and VGA output with functionality of representing in advance predefined web page, generated by the queue management system. On web pages, generated by the QMS, are shown clients queue numbers and working places locations (for roll-called clients), video, commercial message, scrolling RSS text…
13. 46'' TV LCD
 

 

LCD TV

13.1

46'' TV LCD

 

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