Health care institutions have a specific work process that primarily requires full integration with the health care information system of the health care institution, in the part of collecting data on scheduled appointments within the health information system, prioritizing patient care by health professionals based on diagnosis and existing resources.

It is important to note that the recommendation is not to place ticket dispensers in health care institutions, but to print ordinal numbers directly from the health information system, and only triage / control checks by the health worker who works in the file or help desk. This triage / control check serves primarily to prevent unnecessary waiting for patients in cases where the patient e.g. does not have a certified health card, does not have an appropriate inquiry, came in front of the wrong clinic, etc.